Terms and conditions

1. Purpose and acceptance of the general conditions

The Hic & amp; Nunk site hereinafter referred to as the Site is an electronic commerce site accessible via the Internet at the address www.hicetnunk.com. It is open to any user of this network hereinafter referred to as Internet user. It is published by the company Hic & amp; Nunk hereinafter referred to as the seller, EURL, whose registered office is 7B, rue de Genève, 74100 Ambilly, registered in the Trade and Companies Register of Thonon-les-Bains 810 066 886 00 013 hereinafter referred to as the seller.« le vendeur »).

The Site allows Hic & amp; Nunk to offer for sale, cosmetic hair care products of the Hic & amp; Nunk brand to Internet users browsing the Site hereinafter referred to as Users. For the purposes of these terms, it is agreed that the User and Hic & amp; Nunk will be collectively referred to as the Parties and individually referred to as the Party, and that the User who has validated an order will then be referred to as the Buyer. The rights and obligations of the User necessarily apply to the Buyer.l'Acheteur. 

Any order for a Product offered on the Site implies consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is reminded that the validation of the order form as specified in article 3.3. below, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature. 

It is specified that the User can save or print these general conditions of sale, provided however that they do not modify them.

These general conditions of sale are valid from November 1, 2015.

Hic & amp; Nunk reserves the right to modify these General and Specific Conditions of Sale at any time, without notice, it being understood that such modifications will not be applicable to reservations and to orders previously accepted and confirmed by the purchaser. These conditions apply to the exclusion of any other document..

2. Products marketed on hicetnunk.com

All product offers offered on the site are limited to Metropolitan France, Corsica, the Principality of Monaco, Belgium, Luxembourg, Germany, Austria, Spain with the exception of the Canary Islands, Melilla and Ceuta, UK England, Northern Ireland, Scotland, Wales, Sweden, Denmark except Faroe Islands and Greenland, Finland except Åland Islands, Croatia, Hungary , Ireland, Poland, the Czech Republic, Romania, Slovakia and Slovenia.lovénie.

In case of unavailability of one or more products after placing the order, you will be notified by e-mail. The amount of your order will be recalculated and you will be debited for the new amount, less any missing products. If your order is completely unavailable, you will be notified by email and you will not be charged.

In accordance with Article L. 111-1 of the Consumer Code, the Buyer may, prior to his order, take note, on the Hic & amp; Nunk Site, of the essential characteristics of the product (s) he wishes to order.

 The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.

 3. Prices of products for sale on the site 

The prices appearing on this Site are indicated in Euros all taxes included and are likely to change during the year, it being understood that the products ordered are invoiced at the prices in force at the time of the recording of the order.

 They do not include shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the order is registered by the Buyer.

The prices include the value added tax VAT applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by Hic & amp; Nunk within its website.. 

The selling prices of the products can be modified by Hic & amp; Nunk at any time. This modification will be notified to the Buyer before any order.

4. Orders

Any order implies acceptance without restriction or reservation of these general conditions of sale. The buyer, prior to his order, declares that the purchase of products on the Hic & amp; Nunk site is not directly related to a professional activity and is limited to strictly personal use, and that he has full legal capacity, allowing him to commit to title of these general conditions of sale.te.

The amount of each order is limited to the sum of 500 Euros HT per order.

Upon registration of the order, a detailed acknowledgment of receipt will be sent to the Purchaser, to the email address he has indicated.é. 

This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of the order.

 The Purchaser has the possibility to check the details of his draft order and to correct any errors. From the moment the Buyer confirms his order by clicking on the "Confirm your payment" icon, he is considered to have knowingly accepted the present general conditions of sale, the prices, volumes and quantities of the products offered at sale and ordered by the Buyer.

The order validated by the Buyer will be confirmed by Hic & amp; Nunk. The sale will only be considered final after the provision of this order confirmation to the Buyer by Hic & amp; Nunk and receipt by the latter of the full price.

Hic & amp; Nunk recommends that the Purchaser keep the information contained in the order confirmation sent by Hic & amp; Nunk on a paper or computer document.

Hic & amp; Nunk however reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.

5. Payments

All orders are payable in euros, all taxes and mandatory contributions included. Any bank charges such as exchange commissions remain the responsibility of the Buyer, including in the event of a refund.nt).

Payment must be made when ordering online by the Buyer. At no time may the sums paid be considered as a deposit or down payment.

To pay for his order, the Purchaser has the following payment method: credit card Carte Bleue, Visa, American Express and Master Card) which must be issued by a banking or financial institution located in the European Union or in Monaco.  

The Buyer guarantees to Hic & amp; Nunk that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.

Hic & amp; Nunk reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of execution, in the event of non-payment of any sum due by the Buyer or in the event of payment incident.

Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment.

The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.

As part of the fight against fraud on the Internet, information relating to your order may be transmitted to any third party for verification.

In order to ensure the security of payment by bank card, the buyer is obliged to transmit to 3D Secure the visual CVV cryptogram of his bank card.e. 

Hic & amp; Nunk reserves the right to request a photocopy of the Buyer's identity card and / or, if applicable, the front bank card only for any payment by bank card.e.

6. Return and refund of products

The products can be returned by the Buyer under the conditions and according to the instructions below:

The products must be returned to Hic & amp; Nunk in perfect condition for resale, in their original condition, packaging, accessories, instructions, etc., duly sealed, and accompanied by a copy of the invoice.e. 

Hic & amp; Nunk accepts the return of any item purchased on the site if it is returned within 14 days. from the date of receipt of his order by the Buyer.

In principle, the shipping costs of the return package remain the responsibility of the Buyer. In the event of a technical anomaly or an error in the references delivered, the return costs will be reimbursed by Hic & amp; Nunk.nk.

To return an item, the Buyer must follow the following instructions:

1. Use the original packaging to return the product.

2. Attach the invoice corresponding to the order. Returns without a copy of the invoice will not be accepted.

3. Send the package to the following address:

Hic & amp; Nunk E-commerce

Returns Department

7B, rue de Genève

74100 Ambilly

Any risk associated with the return of the product is the responsibility of the Buyer.

Failure to comply with the procedure set out above and the deadlines indicated, the Purchaser may not make any claim for non-conformity or apparent defect of the delivered products, the products then being deemed to conform and free from any apparent defect.

7. Right of withdrawal

In accordance with article L. 221-18 The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a direct telephone call or outside establishment, without having to justify its decision or to bear other costs than those provided for in Articles L.221-13 and L.221-25.

The products must be returned to Hic & amp; Nunk in perfect condition for resale, in their original condition, packaging, accessories, etc., duly sealed, and accompanied by a copy of the invoice according to the procedure described in article 6 below. -above.s. 

If the terms set out above are respected, the reimbursement will be made by credit card credit within 14 days of receipt of the package.

8. Retention of title

Hic & amp; Nunk retains full ownership of the products sold until the price has been fully collected, in principal, costs and taxes included.

 9. Liability

Hic & amp; Nunk. cannot be held responsible for the non-performance of the contract in the event of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and / or communications.

Hic & amp; Nunk cannot be held responsible for any indirect damage that may arise from the purchase of the products.

Hic & amp; Nunk cannot be held responsible for any loss of data or files. It is the Buyer's responsibility to take all necessary safeguards.

Hic & amp; Nunk declines all responsibility:

- for any interruption of the site;

- for any occurrence of bugs;

- for any inaccuracy or omission relating to the information available on this site

- for any damage resulting from a fraudulent intrusion by a third party leading to a modification of the information made available on the site;

- and more generally any direct or indirect damage, whatever the causes, origins, natures or consequences, including in particular the costs that may arise from the acquisition of goods offered on the site, loss of profits, of customers , data or any other loss of intangible property that may occur due to anyone's access to the site or the inability to access it or the credit given to any information directly or indirectly from the latter.

10. Intellectual property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, brands, designs, models, logos, graphics etc. found in this Site as well as their compilation are the exclusive property of Hic & amp; Nunk, the latter not granting any license, nor any right other than that of consulting the Site.. 

The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property, except with the prior written authorization of Hic & amp; Nunk.

11. Applicable law and competent jurisdiction

Sales of Hic & amp; Nunk products are subject to French law. Any dispute relating to the interpretation, execution or breach of the contract concluded between Hic & amp; Nunk and the Buyer, even in the event of multiple defendants, will, in the absence of an amicable agreement, fall within the exclusive jurisdiction of the courts of Thonon-Les-Bains.

12. Computing and Freedom

The information collected by Hic & amp; Nunk during any order from the Buyer is necessary for the management of his order by Hic & amp; Nunk and its commercial partners. In accordance with the "Informatique et Libertés" law n 78-17 of 6 January 1978, the Buyer has the right to access, rectify, oppose and delete data concerning him from Hic & amp; Nunk. by contacting customer service.t.

Hic & amp; Nunk Customer Service